📞 Phone Support
📞 Phone Support Plans
Plan
Monthly Call Time Included
Price (ex GST)
Effective Rate
Overage Rate
Bronze
Up to 5 hrs/mo
$350 / mo
$70 /hr
$75 /hr billed in 15-min increments
Standard
Up to 10 hrs/mo
$600 / mo
$60 /hr
$75 /hr billed in 15-min increments
Premium
Up to 15 hrs/mo
$825 / mo
$55 /hr
$65 /hr billed in 15-min increments

• Services Included:

   

  • Live call answering with your professional greeting

  • Call screening & routing

  • Voicemail transcription & urgency triage

  • Appointment confirmations & reminders

  • Secure, confidential note-taking per health-sector guidelines

• Overage Billing:

  Any minutes beyond the plan’s allowance are charged at the Overage Rate in 15-minute blocks.

 
 
Why This Works for Psychologists
 

• Budget Certainty: Clients pick the tier that matches their expected 20 calls/week (≈10 hrs/mo).

• Flexibility: Overage blocks handle spikes without surprise large invoices.

• Compliance: Notes and summaries follow health-sector confidentiality best practices.

• Scalable: As your referral base grows, clients can simply upgrade a tier.

 
 
Confidentiality & Agreement Addendum
 
Include this clause in your Phone Support service agreement:
 
Confidentiality & Security:
All calls, voicemail transcriptions, and notes are handled in strict accordance with relevant health-sector privacy regulations. Phone Support staff are trained in secure information handling and sign confidentiality agreements.
 
Overage Billing:
Any call time beyond your monthly plan is billed in 15-minute increments at the rate shown in your chosen plan.
 
“Live Connection, Light Touch”
 
Intro paragraph:
Never miss an important call, voicemail, or client question again. Our Phone Support service ensures your practice always feels responsive and present—without you having to be chained to your desk.
 
 
What’s Included

• Dedicated business line forwarding: Route calls to your preferred device or ours

• Live call answering: Friendly, professional greetings in your practice’s voice

• Call screening & routing: We handle general inquiries and pass on only what you need

• Voicemail management: We transcribe messages, categorise them by urgency, and deliver summaries

• Appointment confirmations & reminders: Quick phone-based confirmations for high-touch clients

• Customised call scripts: Aligned with your tone and protocols

• Weekend or after-hours options: Available on request

 
 
Who This Is Best For
 

• Solo clinicians who need a fallback when they’re with clients

• Small practices without a full-time receptionist

• Therapists who want to offer a “white-glove” level of client care

• Busy practitioners who need distractions filtered

 
 
How It Works
 

1. We set up your dedicated forwarding number (or use your existing line).

2. We walk through your call flow and script preferences.

3. Calls come in—our trained VA team answers or screens.

4. You receive real-time alerts for urgent matters and a daily digest of non-urgent messages.

 
 
Suggested Pricing Models
 
A) Monthly Retainer
 

• Basic Plan (up to 20 calls/mo): $375 + GST

• Standard Plan (up to 50 calls/mo): $695 + GST

• Premium Plan (up to 100 calls/mo): $1,295 + GST

 
B) Pay-As-You-Go
 

• $25 + GST per call answered or screened (minimum 10 calls/mo)

 
C) Hybrid
 

• $395 + GST a month for up to 30 calls, then $20 + GST per extra call

 
 
Why This Is Worth It
 

• Guaranteed responsiveness without burnout

• Peace of mind knowing calls are handled professionally

• Time saved so you can focus on client care, not admin

• Scalable as your practice grows

 
CTA: [Enquire About Phone Support]